Archives for: March, 2015

Books Worth Reading: Inside the Magic Kingdom: 7 Keys to Disney’s Success by Tom Connellan

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“Inside the Magic Kingdom: 7 Keys to Disney’s Success,” by Tom Connellan I cherish brevity. I appreciate people who keep their thoughts short and to the point (as evidenced in most of my blog posts). Perhaps that’s why I enjoyed reading, “Inside the Magic Kingdom: 7 Keys to Disney’s Success,” by Tom Connellan. Connellan does […]

Books Worth Reading: QBQ! by John G. Miller

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Books Worth Reading: QBQ! by John G. Miller So many of us in the customer service industry have developed the bad habit of hearing without actually listening. We nod, take note of the problem and pass it along to the appropriate manager. But what’s missing is an actual human connection that makes us to care enough […]

Orange Leaf Frozen Yogurt Chain Opens Third El Paso location

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By Vic Kolenc, The El Paso Times Orange Leaf Frozen Yogurt, one of the fastest-growing frozen yogurt franchises in the country, will open its third store in El Paso. A grand-opening celebration is set for 5 to 7 p.m. Friday at the new store at 12371 Edgemere, near El Dorado High School. Owner Gabriel Borunda said […]

Books Worth Reading: Fred Factor by Marc Sanborn

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Books Worth Reading: Fred Factor by Marc Sanborn  We started last week with a review of Jim Collins’ book, “Good to Great,” which takes a high-level view of running an organization with excellence. As a business operator, “good” is the enemy of your success. “Good” invites competition into your market. “Good” creates a space between […]

The Hershey Company Partners With Orange Leaf Frozen Yogurt To Introduce new REESE’S® Peanut Butter Cup Flavor Froyo

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Orange Leaf Also Rewards Registered Ounce Back Members With Double Points in March Oklahoma City (March 2, 2015) – Orange Leaf Frozen Yogurt is teaming up with The Hershey Company again to introduce a new REESE’S® Peanut Butter Cup froyo in response to the high demand from chocolate and peanut butter lovers. This new flavor will be featured […]

Books Worth Reading: Good to Great by Jim Collins

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Books Worth Reading: Good to Great by Jim Collins Franchising is a partnership. We’ve said it a hundred times. It is important to remember, however, that while the franchisor is there to assist, success at the store level falls squarely on the shoulders of the franchisee. One of the most important things I can do […]